Front Desk/Office Assistant
Full Time • Astoria
About Us
At The Learning Experience®, we pride ourselves on creating a warm, welcoming, and professional environment for our children, families, and staff. The front desk is the heart of our center — it’s the first point of contact for families and plays a critical role in daily operations and communication.
We are seeking a friendly, detail-oriented Front Desk / Office Assistant who excels in customer service, thrives in a fast-paced environment, and is comfortable supporting classrooms when needed.
Position Summary
The Front Desk / Office Assistant is responsible for managing front desk operations, supporting administrative tasks, and providing excellent customer service to families and visitors. This role also includes assisting in classrooms as needed, making prior experience working with children an important requirement.
Key Responsibilities
Front Desk & Administrative Duties
- Greet families, children, and visitors in a warm, professional, and welcoming manner
- Answer phones, respond to emails, and direct inquiries appropriately
- Manage daily attendance, sign-in/out procedures, and general front desk operations
- Support administrative tasks such as filing, data entry, and document organization
- Maintain confidentiality of family, staff, and center information
- Assist leadership with scheduling, communication, and daily operational needs
Customer Service & Family Support
- Provide clear, friendly, and professional communication with families
- Support enrollment inquiries, tours, and parent questions as directed
- Help maintain a positive first impression of the center at all times
Classroom Support (As Needed)
- Step into classrooms to assist with supervision, transitions, or coverage as needed
- Support teachers with routines such as meals, toileting, and transitions
- Maintain child safety and follow all classroom and licensing procedures
Qualifications
- Previous experience in a front desk, office assistant, or customer service role
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Experience working with children in a childcare, school, or similar setting
- Strong attention to detail and organizational skills
- Friendly, professional, and approachable demeanor
- Ability to multitask and remain calm in a busy environment
- Comfortable supporting classrooms when needed
- CPR/First Aid certification (or willingness to obtain)
- Ability to meet all state and center background clearance requirements
What We’re Looking For
- A detail-oriented and dependable professional
- Someone who genuinely enjoys working with families and children
- A team player who is flexible and willing to support where needed
- A positive, solutions-focused individual who represents the center professionally
What We Offer
- Supportive leadership and collaborative team culture
- Ongoing training and professional development
- Opportunities for growth within The Learning Experience
- Competitive compensation based on experience
- A welcoming, family-focused work environment
Compensation: $18.00 - $20.00 per hour
The Learning Experience
At The Learning Experience, we make early education joyful, engaging and fun so children are happy to learn, play and grow.
Our curriculum focuses on the six ages and stages of early childhood development and engages children in hands-on learning activities that encourage them to explore and solve problems at their own rate of development. This forms a foundation for kids to Learn, Play and Grow under the care of our nurturing teachers and staff.
At TLE®, we’ve created a full cast of characters that become our little learners’ educators, partners and friends through their preschool education journey. Each character has a unique personality and area of interest and brings learning to life by allowing children to explore the world through fun and imagination.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Learning Experience Corporate.
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Living TLE®’s mission and values every day
Our mission is to make a positive difference in the lives of a child, their families, and the communities we serve.We achieve this mission through three core values: an Innovative Mindset, a Collaborative Spirit, and Community Impact.
TLE® Center job opportunities
The enthusiasm, commitment and care from our people is what makes TLE® the best place to work in early childhood education. Your talents will shine in our Centers. They’re great places to pursue your passion for teaching, daycare and providing quality early childhood education.
See for yourself what makes TLE® Centers special
Step inside a TLE Center and see how we’ve designed and built every classroom to ensure our little learners and staff are safe and supported.